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Articles

• Create an E-mail Account

• Remove an E-mail Account

• Edit an E-mail Account

• Setting your default e-mail address

• Create an Auto-Responder

• Blocking an E-mail

• Creating an E-mail Forwarder

• Creating a Mailing List

• Using Spam Assassin

• Setting up Outlook

• Setting up Outlook Express

• Accessing Web Mail

• What is the PHP mail() per hour set too?

• Outlook Express Error?

• Where do I set my contact email address in cPanel?

Create an E-mail Account
You can set up as many POP (Post Office Protocol) e-mail accounts as you require, up to your maximum limit. Each one of these is in the standard e-mail formation of address@yourdomain.com. As with your default e-mail address, you can access these accounts through web mail or through your own offline e-mail application.

To add an e-mail account:

Login to your Control Panel.
Click on the Mail Manager Icon.
Click on the Add/Remove Accounts link in the Mail area.
Click on the Add Account link.
Enter the first part of the e-mail address and the password for the account in E-mail and Password fields.
Enter the maximum size limit of this mailbox in the Quota field, if required. The size limit is in megabytes. Not entering a number means that the mailbox size is only limited by the available disk space.
Click on the Create button.
Your new account has been added.

Please note that your email login username is the first part of the e-mail address + yourdomain.com (sample+yourdomain.com) you can also use @ instead of + if your mail client has trouble using the +.
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Remove an E-mail Account
You can delete an e-mail account when the account is no longer needed. You can not delete your default account.

Warning: Make sure you download any mail that you want to keep, as deleting the account will delete all of the mail still in that account. You can not recover this information once the account has been deleted.

To delete an e-mail account:

Login to your Control Panel.
Click on the Mail Manager Icon.
Click on the Add/Remove Accounts link in the Mail area.
Click on the Delete button next to the unwanted e-mail address.
Click on the Yes button.
Your account has been deleted.
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Edit an E-mail Account
It is useful to occasionally change the passwords on your e-mail accounts to maximize your e-mail security. You should always change your password if you think someone else has access to your account.

Note: Make sure that you change the password in your offline e-mail application as well, or you will not be able to upload or download e-mail to this account.

To change the password of an e-mail account:

Login to your Control Panel.
Click on the Mail Manager Icon.
Click on the Add/Remove Accounts link in the Mail area.
Click on the Change Password button next to the required e-mail address.
Enter the new password in the New Password field.
Click on the Change button. Your password has now been changed for that account.
Your account has been updated.
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Setting your default e-mail address
Any e-mail that is sent to an unknown account at your domain name, such as unknown@yourdomain.com, gets automatically rerouted to your default e-mail account. All web site accounts are automatically assigned a default e-mail address - user@yourdomain.com - which you can change, if required.

To set your default e-mail address:

Click on the Default Address link in the Mail area.
Click on the Set Default Address link.
Enter the complete e-mail address of the new default in the field next to your web site name drop-down list.
Note: You can enter :blackhole: to throw away all incoming mail, or :fail: no such address here to bounce the e-mail back to the sender.
Click on the Change button. Your new default e-mail address has now been set.

Suggestion: We recommend that you choose :fail: no such email address to limit the amount of spam
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Create an Auto-Responder
Autoresponders are e-mail messages that are sent automatically when an e-mail arrives for a specific e-mail account. Autoresponders are most commonly used for an "Out of Office" style message to inform your correspondents that you are not available, without you having to reply manually. You can have more than one autoresponder on one account. You can use plain text or include HTML code in the autoresponder, and choose from a wide variety of character sets.

To add an autoresponder:

Click on the Autoresponders link in the Mail area.
Click on the Add Autoresponder link.
Enter the address of the account that the autoresponder responds to in the Email field.
Enter your name or address in the From field. You do not have to put anything in this field.
Enter the subject line of the autoresponder in the Subject field.
Click on the required character set for this autoresponder from the Character Set drop-down list, if required.
Click on the HTML Message tick box if you want to include HTML code in the autoresponder.
Enter the autoresponder message in the Body field. You can not use HTML code in this field - plain text only.
Click on the Create button.
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Blocking an E-mail
You can block an e-mail using spam filters. There are many definitions of spam, but one particularly useful one is the following:

Spam is the electronic version of junk mail, and has been around since the Internet was created. E-mail filters are a way of filtering your e-mail to remove unwanted mail based on a variety of criteria. You can block any sort of e-mail, not just mail of a commercial nature. Blocked mail can be deleted automatically or sent to another e-mail address or script. These filters are quite flexible - some examples are provided after the instruction on how to add a spam filter below. All filters are cumulative.

To add an e-mail filter:

Click on the E-mail Filtering link in the Mail area.
Click on the Add Filter link.
Click on the required header field in the first drop-down list. These are the various fields in any e-mail message.
Click on the required filter action in the second drop-down list. This action will act on the text entered in the third field.
equals - match the text exactly (whole words only). "Credit" will block "Credit".
matches regex - matches the text based on regular expression (regex) rules. Regular expressions are a powerful but complex area. You do not need to use regular expression filters for most circumstances.
contains - match the specified text in any circumstance. "porn" will block "porn" and "pornography".
begins with - match the specified text when it is the beginning of a word. "porn" will block "porn" and "pornography" but not "teenporn".
Enter the filter text in the third field. This text is case sensitive.
Enter the destination for the filtered e-mail in the Destination field. There are three separate types of destination:
Destroy the e-mail - Enter Discard in the field. Redirect to another address - Enter the e-mail address to which to redirect the e-mail.
Redirect to a script - Enter the full script path on the machine that hosts your web site.
Click on the Activate button.

Example:

To redirect all e-mail from "john@paradise.net", enter: From, equals, john@paradise.net, david@corse.org.nz
To delete all e-mail from paradise.net, enter: From, contains, paradise.net, Discard
To delete all references to pornography, enter: Any Header, contains, porn, Discard
To discard all e-mail that Spam Assassin has marked as spam, enter: SpamAssassin Spam Header, begins with, yes, Discard
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Creating an E-mail Forwarder
Forwards simply allow you to automatically forward e-mail sent to one account to another account. This is useful when you work at two separate locations, or have gone on holiday. To forward mail from one account to two or more accounts, just add two or more forwards for the account that is being forwarded.

To add a forwarder:

Click on the Forwarders link in the Mail area.
Click on the Add Forwarder link.
Enter the first part of the e-mail address that will be forwarded in the first field.
Choose the required domain from the drop-down list.
Enter the full e-mail address that the forwarder will forward mail to in the second field.
Click on the Add Forwarder button.
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Creating a Mailing List
Mailman is a popular mailing list script. Mailing lists are an ideal tool for communication between far-flung participants and can be about anything you want. Mailman allows you to set up a mailing list with a large number of configurable options, such as who is on the list, where mailing lists messages are sent, and whether you include welcoming messages to new subscribers. The Mailman documentation, which is incorporated into its Administration panel, is clear and helpful, and should be referred to for all questions about using the script. You can can also refer to the Mailman home page for more information.

Note: It is a good idea to be aware of spam and its definition before setting up a mailing list - refer to E-mail Filtering for more information.

To add a mailing list:

Click on the Mailing Lists link in the Mail area.
Click on the Add Mailing List link.
Enter the name of the mailing list in the List Name field, the password for the list in the Password field, and the domain it is for from the Domain drop-down list.
Click on the Create button.
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Using Spam Assassin
Spam Assassin is a mail filter installed on a mail server used to identify spam. It checks for spam using a large number of pre-set rules that check the header, body, and sender of all e-mail messages sent to your domain mailbox. For more information about Spam Assassin, refer to the following links:

Spam Assassin - Spam Assassin web site.
Spam Assassin rules - A list of all the rules that Spam Assassin currently uses.
Also refer to E-mail Filtering for more information about spam and setting up filters.

To enable Spam Assassin:

Click on the Spam Assassin link in the Mail area.
Click on the Enable Spam Assassin button.
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Setting up Outlook
Outlook is an email tool you can use to send and receive emails with. Your hosting account comes with the ability to use both POP3 and IMAP accounts.

To set-up Outlook:

Open Outlook and click on Tools from the menu bar. Select Accounts from the drop down menu.
Click on the Add button and select Mail.
Enter your name and click on the Next button at the bottom of the window.
Enter the email address that you would like people to send email to. In order to utilize the full functionality of the hosting service, you need to enter a registered email account.
Please enter yourname@yourdomain.com.
Select POP3 or IMAP from the drop down box. Enter mail.yourdomain.com in the Incoming mail field. The Outgoing mail server is mail.yourISPdomain.com. Edit yourdomain.com to be the domain name you have hosted with us and edit yourISPdomain.com with the information provided by your Internet Service Provider (smtp.telus.net for TELUS or shawmail.vc.shawcable.net for SHAW).
Now enter the full account name and password that was set-up.
Note: account names are email@yourdomain.com.
Click the Next button at the bottom of the window.
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Setting up Outlook Express
Outlook Express is an email tool you can use to send and receive emails with. Your hosting account comes with the ability to use both POP3 and IMAP accounts.

To set-up Outlook Express:

Open Outlook Express and click on Tools from the menu bar.
Select Accounts from the drop down menu.
Click on the Add button and select Mail.
Enter your name and click on the Next button at the bottom of the window.
Enter the email address that you would like people to send email to. In order to utilize the full functionality of the hosting service, you need to enter a registered email account. Please enter yourname@yourdomain.com.
Select POP3 or IMAP from the drop down box. Enter mail.yourdomain.com in the Incoming mail field. The Outgoing mail server is mail.yourISPdomain.com. Edit yourdomain.com to be the domain name you have hosted with us and edit yourISPdomain.com with the information provided by your Internet Service Provider (smtp.telus.net for TELUS or shawmail.vc.shawcable.net for SHAW).
Now enter the full account name and password that was set-up. Note: account names are email@yourdomain.com.
Click the Next button at the bottom of the window.
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Accessing Web Mail
When you set-up an email account you can access your email from any web browser. We currently provide you a choice of 3 different web mail tools to use for more information on these you can visit their site:

NeoMail
Horde
SquirrelMail

To access your web mail:

Open a web browser
In the Address bar type in http://yourdomain.com:2095/
You will be prompted for your username and password. Enter these as per your email account was set-up
You will see a screen with the 3 web mail tools (NeoMail, Horde and SquirrelMail). Click on one of them that you wish to use
If this is your first time accessing your web mail you will be prompted to set-up your email information. Fill in the form and click submit
If you have already accessed your web mail then you will be taken directly to your inbox
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What is the PHP mail() per hour set too?
The number of emails send per hour is set too 1200.
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Outlook Express Error?
If you get the following Message with Outlook Express:

An unknown error has occurred. Subject 'Re: ', Error: 'Test', Server: 'mail.yourdomain.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC0B

or

The connection to the server has failed. Account: 'mail.yourdomain.com', Server: 'mail.yourdomain.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E

Be sure that you have secure connections turned on for Outbound SMTP and that your account username is using an @ instead of a +.

Example - you@yourdomain.com
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Where do I set my contact email address in cPanel?
This is actually very simple. When your contact address is not set, you'll see:

No contact email has been set. You will be unable to recieve notifications or reset your password if you do not set a contact email address.

Now, below that you'll see:

Please update your contact information here.

Now, although standards are not followed, the word here is actually a link. Click on this, and you can set yoru email address, however remember, you should use a address off of the server you are setting it on.
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